Terms & Conditions

These Terms & Conditions apply to all transactions with RITK Upholstery Pty Ltd (ABN 11 118 742 591), trading as Only Office Furniture.

By placing an order with Only Office Furniture, you agree to the Terms & Conditions current at the time of purchase.

These Terms & Conditions may be updated from time to time without prior notice.

Delivery Policy

Only Office Furniture aims to deliver all orders within the estimated delivery timeframes provided at the time of purchase. Delivery timeframes are estimates only and may vary depending on product availability, freight carrier schedules, and factors outside our control.

Orders may occasionally be delivered in multiple shipments where products are arriving from different warehouses or suppliers. Where this occurs, any outstanding balance of the order will be delivered as soon as stock becomes available at no additional delivery cost to the customer.

If a stock shortage or delay affects your order, we will contact you as soon as possible to discuss updated delivery timeframes and available options.

Delivery Access & Parking

Customers are responsible for ensuring safe and reasonable delivery access to the delivery location.

Where paid parking is required to complete the delivery, parking costs may be passed on to the customer.

If suitable parking is unavailable within a reasonable distance of the delivery address, additional delivery charges may apply due to increased delivery time or access difficulties. Any additional charges will be discussed with the customer prior to delivery wherever reasonably possible.

Most deliveries are completed using vehicles approximately 3.2 metres high. Customers should advise us prior to delivery if there are any access restrictions, height clearances, loading dock requirements, stairs, or other site access limitations.

Force Majeure

Only Office Furniture will not be held responsible for delays or failure to deliver goods where such delays arise from circumstances outside our reasonable control, including but not limited to:

• Natural disasters
• Flood, fire, or severe weather events
• Transport disruptions
• Supplier shortages
• Industrial disputes
• Government restrictions
• Freight delays
• Acts of war or civil unrest

Where practical, we will continue to fulfil affected orders within a reasonable timeframe once the cause of the delay has been resolved.

Delivery Information

Customers are encouraged to notify us in advance of any special delivery requirements or difficult site access conditions so suitable delivery arrangements can be made.

Order Acceptance

All orders placed with Only Office Furniture are subject to acceptance and product availability.

Orders may be placed:

• online through our website
• by email
• or by written confirmation provided by the customer.

An order is not considered accepted until confirmation has been provided by Only Office Furniture.

While we make every effort to maintain accurate stock availability, some products may occasionally be unavailable, delayed, discontinued, or supplied in partial shipment due to supplier or warehouse stock levels.

If an item becomes unavailable after an order has been placed, we will contact the customer as soon as reasonably possible to discuss:

• revised delivery timeframes
• alternative products
• partial shipment options
• or cancellation and refund options where applicable.

Only Office Furniture reserves the right to decline or cancel orders where:

• pricing errors have occurred
• products are unavailable
• incorrect information has been supplied
• or the order cannot reasonably be fulfilled.

For clarity and accuracy, we recommend that all orders and order changes are confirmed in writing via email wherever possible.

Payment Terms

Payment for all orders must be received and cleared prior to delivery, collection, or installation unless otherwise agreed in writing by Only Office Furniture.

Accepted payment methods may include:

• Credit or debit card
• Direct deposit
• Shop Pay
• Other payment methods offered at checkout from time to time

By placing an order with Only Office Furniture, the customer confirms that:

• all information provided during checkout or ordering is accurate and complete; and
• they have read and accepted the current Terms & Conditions.

Title of Goods

Ownership of goods supplied by Only Office Furniture remains with Only Office Furniture until payment has been received in full and cleared into our bank account.

Business & Account Customers

Payment terms for approved business, government, school, or commercial account customers may be arranged by written agreement.

Where account terms are provided, invoices must be paid by the agreed due date.

If payment becomes overdue, Only Office Furniture may:

• contact the customer regarding the outstanding amount;
• suspend future deliveries or orders; and
• refer the account for debt recovery where payment remains outstanding after reasonable attempts to resolve the matter.

The customer may be liable for reasonable recovery costs associated with overdue commercial accounts where permitted by law.

Warehouse Pickup & Customer Collections

Customers may arrange to collect orders directly from the relevant warehouse once:

• the order has been processed;
• payment has been received in full or approved account terms are in place; and
• collection has been confirmed by Only Office Furniture.

Payment cannot be made at warehouse locations.

Customers collecting orders may be asked to provide proof of purchase or a copy of their order confirmation upon collection.

Boxed Products

Products collected from warehouse locations are supplied boxed and flat-packed unless otherwise arranged.

Assembly services are not available at warehouse collection points.

Checking Your Order

Customers are responsible for checking that all items and cartons have been collected prior to leaving the warehouse.

Many products are supplied in multiple cartons, which are typically labelled accordingly (for example: Box 1 of 3).

Once goods have been collected and signed for, responsibility for missing cartons or items transfers to the customer.

Customer Responsibility During Collection & Transport

Customers are responsible for:

• loading goods into their vehicle;
• securing goods appropriately for transport; and
• unloading goods safely at the delivery destination.

Only Office Furniture is not responsible for damage caused during customer collection, loading, transport, or unloading of goods.

Customers should ensure that suitable vehicles, equipment, and assistance are arranged when collecting large or heavy items.

Safety

Commercial office furniture can be heavy and bulky. Customers should take appropriate care when lifting, loading, transporting, and assembling products. Professional delivery and installation services are recommended where appropriate.

Product Replacement & Faults

Only Office Furniture will repair, replace, or otherwise resolve products that arrive damaged, defective, or incorrectly supplied in accordance with Australian Consumer Law.

Customers should inspect goods as soon as reasonably possible after delivery or collection and notify us promptly if there are any issues.

Reporting Damaged or Faulty Products

To assist with replacement or warranty assessment, customers may be asked to provide:

• the order number or proof of purchase;
• photographs of the affected product;
• a description of the issue; and
• confirmation of the delivery or collection address.

Photos can be emailed to:
sales@onlyofficefurn.com

Replacement Conditions

Replacement requests may be declined where:

• products have been incorrectly assembled or installed;
• products have been modified;
• damage has been caused by misuse, improper handling, relocation, or abnormal use; or
• the issue falls outside applicable warranty or Australian Consumer Law obligations.

All replacement requests are subject to assessment by Only Office Furniture and, where applicable, the manufacturer or supplier.

Customer Relocation of Furniture

Where assembled furniture is relocated, disassembled, or reassembled by the customer or a third party not authorised by Only Office Furniture, product warranties may be affected.

Customers requiring relocation or reconfiguration services are encouraged to contact us for assistance or quotation options.

Australian Consumer Law

Nothing in these Terms & Conditions excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law.

Customers may be entitled to a repair, replacement, or refund for products that fail to meet consumer guarantees under applicable law.

Product Warranty

All products supplied by Only Office Furniture are covered by manufacturer commercial-use warranties where applicable. Warranty periods may vary between products and are generally listed on individual product pages.

Warranty Coverage

Where a product is found to be faulty or defective during the applicable warranty period, Only Office Furniture may, at its discretion and in accordance with Australian Consumer Law:

• repair the product;
• replace the faulty part; or
• replace the product.

Customers may be asked to provide:

• proof of purchase;
• photographs of the issue; and
• additional information to assist with warranty assessment.

Warranty Exclusions

Product warranties may not apply where damage or faults result from:

• incorrect assembly or installation;
• misuse, negligence, or abnormal use;
• unauthorised modification or alteration;
• improper handling, transport, or relocation;
• water damage or exposure to unsuitable environmental conditions; or
• normal wear and tear.

Where furniture has been relocated, disassembled, or reassembled by parties other than Only Office Furniture or approved installers, warranty coverage may be affected.

Warranty Limitations

Only Office Furniture reserves the right to assess all warranty claims prior to approving repair or replacement.

Nothing in this policy limits or excludes any rights available under the Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Customers are entitled to:

• a replacement or refund for a major failure; and
• compensation for any other reasonably foreseeable loss or damage.

Customers are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Returns Policy

30-Day Returns

If you’ve never purchased from Only Office Furniture before, we understand you may want reassurance about product quality.

That’s why we offer 30-Day Returns on eligible standard stock items.

How It Works

1. Unpack Carefully

Please open cartons carefully and follow all assembly instructions provided.

If you think you may wish to return the item, please retain all original packaging, cartons, manuals, and components to allow safe return transport.

2. Try the Product

If you are not satisfied with the product, you may request a return within 30 days of delivery or collection.

Where products have been assembled, they should be carefully disassembled and securely repackaged where possible.

3. Collection & Return

Only Office Furniture will arrange collection of approved return items.

Approved returns under this policy are collected at no additional charge to the customer.

4. Refund Processing

Once returned goods have been received and inspected, a refund for the purchase price of the returned product will be processed.

Original delivery charges are not refundable unless otherwise required under Australian Consumer Law or covered by a separate delivery guarantee offered by Only Office Furniture.

Conditions

This returns policy applies to standard stock items only and does not apply to:

• custom-made products;
• special-order items;
• quoted commercial fit-outs; or
• clearance items unless otherwise agreed.

Returned products must:

• be returned in good condition;
• include all parts and accessories;
• include original packaging where reasonably possible; and
• not show unreasonable wear, misuse, damage, or modification.

Australian Consumer Law

This returns policy operates in addition to your rights under the Australian Consumer Law.

Nothing in this policy excludes or limits any consumer guarantees or rights that cannot legally be excluded.

Title of Goods

Ownership of goods supplied by Only Office Furniture remains with Only Office Furniture until payment has been received in full and cleared.

Until full payment has been made, the customer agrees that:

• the goods must not be sold, transferred, or otherwise disposed of outside the ordinary course of business;
• the goods must be kept in good condition;
• and the goods must remain identifiable as products supplied by Only Office Furniture where reasonably possible.

Where payment remains outstanding, Only Office Furniture reserves the right, to the extent permitted by law, to recover unpaid goods or otherwise enforce its legal rights.

Nothing in these Terms & Conditions limits any rights or remedies available to Only Office Furniture under the Personal Property Securities Act 2009 (Cth) or other applicable laws.

Product Information

Only Office Furniture makes every effort to ensure that product descriptions, specifications, dimensions, colours, images, and pricing displayed on the website are accurate at the time of publication.

However, slight variations may occur due to:

• supplier updates;
• manufacturing changes;
• screen and device display settings;
• lighting conditions; and
• natural material variations.

Product images are provided for illustration purposes only and may occasionally differ slightly from the final supplied product.

Customers are encouraged to contact us prior to purchase if clarification is required regarding product specifications, finishes, dimensions, or compatibility.

Website Pricing & Errors

Only Office Furniture reserves the right to correct any pricing errors, product description errors, website inaccuracies, or supplier information errors prior to order acceptance.

Where an error is identified after an order has been placed, Only Office Furniture will contact the customer as soon as reasonably possible to discuss available options, including:

• order confirmation at the corrected price;
• alternative product options; or
• cancellation and refund of the order where applicable.