FAQ
Do you deliver Australia wide?
Yes. We deliver commercial office furniture throughout Australia, including most metro and regional areas.
If online checkout is unavailable for your location, please contact us for a delivery quote.
Do you offer assembly & installation?
Yes. Assembly and installation services are available on many products and locations.
Assembly options and pricing are generally shown at checkout or can be arranged by contacting us directly.
Are your products commercial quality?
Yes. We specialise in commercial-grade office furniture designed for business, education, government, and professional workspace use.
Most products are backed by commercial manufacturer warranties.
Are products supplied flat-packed?
Most products are supplied flat-packed unless assembly services have been arranged.
Assembly instructions are included with applicable products.
Can I collect my order from a warehouse?
Yes. Warehouse pickup is available on many stocked items once payment has been received and collection has been confirmed.
Please note that warehouse locations vary depending on the product ordered.
Do you offer office fitouts or larger commercial orders?
Yes. We regularly assist businesses, schools, government departments, and commercial customers with larger office furniture projects and workspace setups.
How long will my order take?
Delivery timeframes vary depending on product availability and location.
Estimated delivery timeframes are generally provided on product pages or during checkout.
If there are any unexpected delays, we will contact you as soon as possible.
What payment methods do you accept?
We accept a range of payment methods including:
- Credit & Debit Cards
- Direct Deposit
- Shop Pay
- Approved business account terms where applicable
What happens if my order arrives damaged or faulty?
Please contact us as soon as possible with:
- your order number;
- photos of the issue; and
- a brief description.
We will work with you to resolve the issue in accordance with our warranty, replacement policy, and Australian Consumer Law obligations.
Do your products come with a warranty?
Yes. Warranty periods vary between products and are generally listed on individual product pages.
Can I return a product if I change my mind?
Yes. Eligible standard stock items may be returned under our 30-Day Returns Policy.
Please refer to our Returns Policy page for full details and conditions.
Need Help?
If you have any questions about products, deliveries, installations, or office furniture projects, please contact our team.
Phone: 1300 190 403
Email: sales@onlyofficefurn.com