FAQ

Do you deliver Australia wide?

Yes. We deliver commercial office furniture throughout Australia, including most metro and selected regional areas.

If online checkout is unavailable for your location, use Request a Quote and we'll assess the available delivery options for your postcode.


Do you offer assembly & installation?

Yes. Professional on-site installation is available for many products and locations.

Add the furniture you require to your cart and select Request a Quote. Your itemised quote will include available options for warehouse pickup, flat-pack delivery and delivery with professional on-site installation.


Are your products commercial quality?

Yes. We specialise in commercial-grade office furniture designed for business, education, government and professional workspace use.

Products are backed by applicable commercial manufacturer warranties.


Are products supplied flat-packed?

Most products ordered through our standard online checkout are supplied flat-packed for customer assembly.

If you would prefer professional on-site installation, add your furniture to the cart and select Request a Quote.


Can I collect my order from a warehouse?

Yes. Warehouse pickup is available on many stocked items once payment has been received and collection has been confirmed.

Warehouse locations vary depending on the products ordered.


Do you offer office fitouts or larger commercial orders?

Yes. We regularly assist businesses, schools, government departments and other commercial customers with larger office furniture orders and workspace projects.

For larger orders, add the furniture you're considering to your cart and select Request a Quote for itemised commercial pricing and available fulfilment options.


How long will my order take?

Delivery timeframes vary depending on product availability and location.

Estimated delivery timeframes are generally provided on product pages or during checkout. If there are any unexpected delays, we'll contact you as soon as possible.


What payment methods do you accept?

We accept a range of payment methods displayed at checkout, with approved business account terms available where applicable.


What happens if my order arrives damaged or faulty?

Please contact us as soon as possible with:

  • your order number;
  • photos of the issue; and
  • a brief description.

We'll work with you to resolve the issue in accordance with our warranty and replacement policies and Australian Consumer Law obligations.


Do your products come with a warranty?

Yes. Warranty periods vary between products and are generally listed on individual product pages.


Can I return a product if I change my mind?

Yes. Eligible standard stock items may be returned under our 30-Day Returns Policy.

Please refer to our Returns Policy page for full details and conditions.


Need Help?

If you have questions about products, deliveries, professional installation or commercial furniture projects, please contact our team.

Phone: 1300 190 403
Email: sales@onlyofficefurn.com